Contact Support
For the fastest response times, Live Chat is available on the Support site during Cadwell’s regular business hours, Monday through Friday, 6:30 am to 5 pm Pacific Time. Click here to login. Not registered? It’s easy (and free) to sign up. Start your account today!
Experiencing reporting issues with Sierra software or Easy III software?
Read a short instruction document to learn how to quickly fix this.
How can we help you?
Want access to free complimentary premium support?
Registration is free for Cadwell customers.*
- Live Chat is available during Cadwell’s regular business hours
- Easy access to Technical Support
- Software downloads and Driver updates
- Server & Client software downloads
- Training and How-to videos
- Access to User Guides, product setup and configuration documentation
- Licensing Bot for software activation
- Product FAQs
Easy II, Sierra II Wedge, or customers that purchased hardware from a 3rd party vendor are currently not supported online.
CadCare Support Programs
CadCare® Customer Support Programs give you additional options including Extended Service Plans, the CadLink Software Support and Maintenance Program, and PSG, LTM and EMU 24/7 Premium Support.
Email Support
For the fastest response times, please use Live Chat located on Cadwell’s Support site, or use the Contact Support form above to open a support case.
Phone Support Hours
Monday – Friday: 4 am to 5 pm PT
IONM Support: 3 am to 5 pm PT
24/7 Support: For PSG/EMU and CadLink
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- (800) 245-3001 U.S. toll-free
- (509) 735-6481
- (509) 783-6503 fax