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Contact Support

Our Live Chat, Service, and Application Support are professionally staffed by Cadwell’s world-class support teams to help you with our software applications and equipment.

For the fastest response times, Live Chat is available on the Support site during Cadwell’s regular business hours, Monday through Friday, 6:30 am to 5 pm Pacific Time. Click here to login. Not registered? It’s easy (and free) to sign up. Start your account today!

Experiencing reporting issues with Sierra software or Easy III software?

Read a short instruction document to learn how to quickly fix this.

How can we help you?

Want access to free complimentary premium support?

Registration is free for Cadwell customers.*

  • Live Chat is available during Cadwell’s regular business hours
  • Easy access to Technical Support
  • Software downloads and Driver updates
  • Server & Client software downloads
  • Training and How-to videos
  • Access to User Guides, product setup and configuration documentation
  • Licensing Bot for software activation
  • Product FAQs

*International customers, please contact your local distributor for support.
 
Easy II, Sierra II Wedge, or customers that purchased hardware from a 3rd party vendor are currently not supported online.

CadCare Support Programs

CadCare® Customer Support Programs give you additional options including Extended Service Plans, the CadLink Software Support and Maintenance Program, and PSG, LTM and EMU 24/7 Premium Support.

Phone Support Hours

Monday – Friday: 4 am to 5 pm PT
IONM Support: 3 am to 5 pm PT
24/7 Support: For PSG/EMU and CadLink

    • (800) 245-3001 U.S. toll-free
    • (509) 735-6481
    • (509) 783-6503 fax