CadCare Support Plans
You can extend your coverage even further with a CadCare Support Plan.
CadCare® Support Plans go beyond diagnosis and repair, providing comprehensive support that ensures your equipment stays up and running at every moment. Invest in one of four tiers tailored to the size and needs of each organization, or customize your benefits.
*Product and service availability varies across different countries and regulatory regions
Find the right coverage for your facility.
Download the comparison flyer for a full overview of support plans, or connect with a Cadwell representative who can walk you through the right tier for your facility’s needs.
Compare CadCare Support Plans
Standard
Part No. 8004230Product Support
Clinical application support
Technical support (hardware/software/ network/cloud)
Fast-track product support
Dedicated account manager
Annual Preventive Maintenance (PM)
Interim loaner provision
Device performance check
Device performance re-verification
Firmware and software upgrade program
Proactive cable replacement program
Annual CadLink™ data clean-up and archiving
Fast-track PM
Corrective Maintenance (CM)
Interim loaner provision
Cadwell-supplied spare parts
Labor
CadLink maintenance
Restoration of preferred reports, configurations, and PC images
Fast-track CM
Annual Training
Clinical application training and retraining
Service training, retraining, and certification
On-site training
Supplemental Support Discounts
Product replacement discount
Report design discount
HL7 scripting and modification discount
Network re-evaluation discount
Advanced
Part No. 8004231Product Support
Clinical application support
Technical support (hardware/software/ network/cloud)
Fast-track product support
Dedicated account manager
Annual Preventive Maintenance (PM)
Interim loaner provision
Device performance check
Device performance re-verification
Firmware and software upgrade program
Proactive cable replacement program
Annual CadLink™ data clean-up and archiving
Fast-track PM
Corrective Maintenance (CM)
Interim loaner provision
Cadwell-supplied spare parts
Labor
CadLink maintenance
Restoration of preferred reports, configurations, and PC images
Fast-track CM
Annual Training
Clinical application training and retraining
Service training, retraining, and certification
On-site training
Supplemental Support Discounts
Product replacement discount
Report design discount
HL7 scripting and modification discount
Network re-evaluation discount
Premium
Part No. 8004232Product Support
Clinical application support
Technical support (hardware/software/ network/cloud)
Fast-track product support
Dedicated account manager
Annual Preventive Maintenance (PM)
Interim loaner provision
Device performance check
Device performance re-verification
Firmware and software upgrade program
Proactive cable replacement program
Annual CadLink™ data clean-up and archiving
Fast-track PM
Corrective Maintenance (CM)
Interim loaner provision
Cadwell-supplied spare parts
Labor
CadLink maintenance
Restoration of preferred reports, configurations, and PC images
Fast-track CM
Annual Training
Clinical application training and retraining
Service training, retraining, and certification
On-site training
Supplemental Support Discounts
Product replacement discount
Report design discount
HL7 scripting and modification discount
Network re-evaluation discount
Premium+
Part No. 8004233Product Support
Clinical application support
Technical support (hardware/software/ network/cloud)
Fast-track product support
Dedicated account manager
Annual Preventive Maintenance (PM)
Interim loaner provision
Device performance check
Device performance re-verification
Firmware and software upgrade program
Proactive cable replacement program
Annual CadLink™ data clean-up and archiving
Fast-track PM
Corrective Maintenance (CM)
Interim loaner provision
Cadwell-supplied spare parts
Labor
CadLink maintenance
Restoration of preferred reports, configurations, and PC images
Fast-track CM
Annual Training
Clinical application training and retraining
Service training, retraining, and certification
On-site training
Supplemental Support Discounts
Product replacement discount
Report design discount
HL7 scripting and modification discount
Network re-evaluation discount
CadCare Benefits with Every Direct Cadwell Purchase
When you purchase directly from Cadwell, you receive CadCare benefits for the functional life of your system.
This includes:
- Access to the Cadwell Support site, your resource for software downloads, training videos, and user guides
- Live phone support for general software, applications, and hardware troubleshooting
- After-hours emergency support for PSG, long-term monitoring, and epilepsy monitoring customers
CadCare Service and Support
Cadwell system purchases include CadCare Service and Support, which is 12 months for new systems, or six (6) months for refurbished systems.
Check your purchase terms and conditions for more specific details in your region.
Warranty Coverage Details
During the warranty period, you gain additional coverage, including:
- Applications training via webinar
- Remote diagnostic support
- Preventive maintenance
- Depot repairs, including shipping and handling of repairs and loaners
- Replacement parts and labor
- Non-Cadwell peripheral equipment coverage (e.g. PCs and printers purchased from Cadwell)
- Software Maintenance and Support Plan
Contact Service and Support
Our Live Chat, Service, and Application Support teams are professionally staffed by world-class support teams to help you with our software applications and equipment.
Access Premium Support
The Cadwell Support site provides customers with 24/7 access to essential resources, including software downloads, training videos, users guides, and instructions for use. Sign up to activate your account.