Customer Support Programs
We are excited to announce that the Cadwell now has additional resources to better support our Customers needing System Application and other assistance.
Weekday Support for our IONM customers will now open at 3 a.m. Pacific Time (PT) and EMG support will now start at 4 a.m. PT.
In addition, Cadwell now offers dedicated 24/7 Premium Support for Sleep Diagnostics and Brain Monitoring. Some of the benefits of this Premium Support include:
- 24/7 phone and remote on-line support, including weekends and holidays
- Application support, operations assistance and report maintenance
- Scheduled appointments for customer follow-up
- Access to our dedicated after-hours tier 1 and tier 2 support teams