Factory refurbished equipment is sourced from used and demonstration equipment that is validated by our Service Department and brought up to original engineering specifications. Cadwell is the only valid source of factory refurbished used Cadwell equipment. Factory refurbished equipment comes with a six (6) month warranty.
At Cadwell, we take care of our customers. The CadCare Membership Program is available to providers who purchase equipment directly from Cadwell, for as long as you own that equipment.
If you purchase Cadwell equipment from a third-party seller…
…You must enroll that equipment in the CadCare Membership Program for $1,200 per system, per year of membership, or pay for all billable services for Cadwell Service and Cadwell Software Maintenance Support.
Cadwell Service includes, but is not limited to:
- Remote support and phone support
- After hours support on Sleep, LTM, and EMU equipment
- Setup and configuration of computers, cameras, etc.
- New report generation and report maintenance
- Equipment repairs, loaner equipment, and shipping and handling
- Application training
- Site visits
Cadwell Software Maintenance Support includes, but is not limited to:
- CadLink software telephone support
- Diagnosis of network problems or performance issues impacting the proper operation of Cadwell applications
- Assistance with large-scale Cadwell application upgrades
- Application support for infrastructure changes involving Cadwell applications
- Cadwell HL7 interface support