• Full Time
  • Kennewick, WA
  • This position has been filled

Website cadwelllabs Cadwell Industries, Inc.

Established. Focused. Global.

Position Summary:

The Service Department Supervisor plays a key role in ensuring Cadwell maintains its position as a world class medical device manufacturer. The individual is responsible for management of the daily workflow and the leadership of the service department staff. The Service Department Supervisor troubleshoots and repairs the Cadwell products. The individual communicates with customers, vendors, and distributors on a technical level while delivering the highest level of customer satisfaction.

Key Functions and Responsibilities:

  • Challenge team members in providing exceptional support to both external and internal customers
  • Assist in troubleshooting and repair of the Cadwell products
  • Provide and supervise after-hours technical/application telephone support to customers
  • Ensure compliance with established departmental procedures and processes
  • Encourage team members to look for opportunities for process simplification and improvements
  • Maintain/monitor department workload and employee schedules
  • Ensure an efficient training program for the team is in place, which includes written documentation of competencies necessary to be successful at the job, classes and courses required for the job and also those classes and courses that have been completed
  • Interface with customers while delivering a high level of customer care • Help team members improve their skills and knowledge through day-to-day coaching • Ensure team members use proper protective equipment such as safety glasses, gloves, etc.
  • Advise the Service Department Manager about any workflow problems or improvement opportunities • Ensure compliance with applicable occupational safety and health regulations
  • Other duties as requested, directed, or assigned


  • Bachelor of science degree in an electronics, technical degree or equivalent
  • Minimum four years technical experience

Skills/ Job Knowledge/Ability:

  • Must be able to work under pressure and handle customers professionally
  • Ability to effectively troubleshoot computer hardware/software issues
  • Demonstrated ability to lead people and get results through others
  • Proven understanding of network enterprise systems
  • Provide strong technical telephone support to Cadwell customers
  • Ability to organize and manage multiple priorities
  • Computer proficiency, including Windows operating systems
  • Requires strong oral and written communications skills, including formal presentation skills before small groups to clearly communicate technical information
  • Ability to work successfully alone or as part of a team
  • Must be able to positively adapt to changing requirements, deadlines, and priorities
  • This is sedentary work which requires the following physical activities: reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, soldering fine pitch surface mount components, talking, hearing, and visual and color acuity

Come play a leading role in the growth of Cadwell Laboratories, Inc., a world-renowned medical equipment innovator. Join Cadwell and be a part of the team that makes ideas come to life!