• Full Time
  • Kennewick, WA
  • This position has been filled

Website cadwelllabs Cadwell Industries, Inc.

Established. Focused. Global.

Position Summary:

The IT/Application Support Specialist takes an active role providing enterprise level technical support to our customers, is the primary support for implementing and supporting HL7 interface, and is a resource to the Implementation Manager during equipment installs.

 

Key Functions:                  

  • Comprehensive understanding of servers, virtual environments, WAN and LAN topologies, citrix, and storage environments.
  • Basic encryption and security knowledge.
  • Effectively troubleshoot computer and software issues.
  • Provide network related support and be a primary interface with customers’ IT departments.
  • Provide technical support for the Cadwell team.
  • Supports large enterprise equipment installs.
  • Occasional travel may be required to support equipment installs.
  • Other duties assigned.

 

Education & Experience:

  • Bachelor of Science degree in information technology, computer science, or related fields.
  • Two or more years of experience in helpdesk and network support environments.

 

Skills/Job Knowledge/Ability:

  • Proven working experience in enterprise technical support.
  • Must be able to adapt to changing requirements, deadlines, and priorities.
  • Strong project management skills.
  • Must be able to work successfully alone and as part of a team.
  • Must be able to work under pressure and handle clients professionally.
  • Strong understanding of network enterprise systems.
  • Must be a self-starter and demonstrates ability to champion new activities.
  • Working knowledge of HL7 interface is a plus.
  • Ability to effectively troubleshoot computer hardware and software issues and provide network related support.
  • Requires the following physical activities: bending, stooping, squatting, sitting, standing for prolonged periods, and reaching. In addition pushing, pulling, finger dexterity, grasping, feeling, talking, hearing visual acuity, and lifting, carrying, and placing up to 40 pounds is required.