Our service and application support departments are professionally staffed to help you through specific issues pertaining to Cadwell applications or equipment. Monday-Friday 6-30 a.m. - 5 p.m. PT.

Toll-Free within the United States: 800-245-3001
Phone: 509-735-6481
Fax: 509-783-6503

For hardware support:
Email: service@cadwell.com

For software support:
Email: applications@cadwell.com

For information about our Service Contracts, click here.
To request Remote Assistance, click here.
CPT Codes can be found here.
Suggested Readings

Cascade Version 2.2
Download the latest software for your Cascade Neuromonitoring system. This software release includes many new features and numerous improvements designed to help you help others. This software runs the 16-channel Cascade and the 32-channel Cascade Elite. Click on the link below to open instructions for installing the new software. Please follow these instructions carefully to assure proper operation of your Cascade neuromonitoring system.

Notice: This software will only run on systems with Windows XP SP2 or later and a current Cascade license key.

Software Installation Instructions v2.2 (306 kb)
Setup File v2.2 (100.6 mb)

Earlier versions are also still available:
Cascade Version v2.1 - Install Instructions v2.1
Cascade Version v1.9 - Install Instructions v1.9

Support Documents

Cascade
Archiving With Built in XP CD Burner
Cadwell Cascade Firmware Versions
Cascade Remote Monitoring Diagrams
Network Card Setup in Windows XP