IONM Support

Our service and application support departments are professionally staffed
to help you through specific issues pertaining to Cadwell applications or equipment.
Monday-Friday 6-30 a.m. - 5 p.m. PT.

Toll-Free within the United States: 800-245-3001
Phone: 509-735-6481
Fax: 509-783-6503

For hardware support:
Email: service@cadwell.com
For international customers: intsupport@cadwell.com

For software support:
Email: applications@cadwell.com
For international customers: intsupport@cadwell.com

For information about our Service Contracts, click here.
To request Remote Assistance, click here.
CPT Codes can be found here.
Suggested Readings

Cascade Version 2.5 SP2
Download the latest software for your Cascade Neuromonitoring system.
This software release includes many new features and numerous improvements designed
to help you help others. This software runs the 16-channel Cascade, 32-channel
Cascade Elite and Cascade Pro. Click on the link below to open instructions for installing the
new software. Please follow these instructions carefully to assure proper operation of your Cascade
neuromonitoring system.

Notice: This software will only run on systems with Windows XP SP3 or Windows 7 32-bit or later and a current Cascade license key.

Install Instructions v2.5 SP2 (518 kb)
Release Notes v2.5 SP2 (810 kb)
Install Files v2.5 SP2 (620 mb)

Earlier versions are also still available:
Cascade Version v2.2 - Install Instructions v2.2
Cascade Version v2.1 - Install Instructions v2.1
Cascade Version v1.9 - Install Instructions v1.9

Support Documents

Cascade
Archiving With Built in XP CD Burner
Cadwell Cascade Firmware Versions
Cascade Remote Monitoring Diagrams
Network Card Setup in Windows XP
Cascade Setup in Windows 7