EMG/NCV/EP Support

Our service and application support departments are professionally staffed to help you through specific issues pertaining to Cadwell applications or equipment. Monday-Friday 6:30 a.m. - 5 p.m. PT.

Toll-Free within the United States: 800-245-3001
Phone: 509-735-6481
Fax: 509-783-6503

For hardware support:
Email: service@cadwell.com

For software support:
Email: applications@cadwell.com

For information about our Service Contracts, click here.
To request Remote Assistance, click here.
CPT Codes can be found here.
Suggested Readings

Sierra XP / Sierra II Wedge Version 3.3.3
Click on the link below to begin downloading the software.
When prompted, click the Save button and select a location on your local hard disk drive.

Sierra 3.3.3.exe (22.27 mb)* - Installation Instructions for Sierra 3.3.3

*This file is a password protected self-extracting zip file. Prior to installing the software,
you will need to obtain the password from the Cadwell Applications Support Department.
Note: The program will not install on computers running Windows Vista/7 64-bit.
It will only install on computers running Vista/7 32-bit.

Patch for Report Generator in Windows Vista/7
ReportGenPatch.exe - Instructions for Installing the ReportGen Patch PDF

Patch for Help Topics in Windows Vista/7
HelpTopicsPatch.exe - Instructions for Installing the Help Topics Patch PDF


Support Documents

Sierra Wave
Installation Instructions for Version 10.0.125 - Installation Instructions for Version 9.0.309 - Network Card Setup - Sierra Wave Getting Started Guide - Configuring Windows 7 for Sierra Wave - Configuring Windows Vista for Sierra Wave - Noise Checklist

Language Files (The matching version of Sierra Wave software must be installed on the PC)
Instructions for Installing Language Files - French Canadian Version 10.0.125 - Italian Version 10.0.125 - Spanish Version 10.0.125

Sierra II Wedge
Sierra XP 3.3.3 Install Instructions - WinXP Network Card Setup - Configuring Windows Vista for Sierra II Wedge
Archiving patients to CD DragnDrop or Built In XP burner - Configuring Windows 7 for Sierra II Wedge - Noise Checklist